Unresolved Vortex Esc/Motor Problem
I'm the proud new owner of a Vortex that I purchased almost 3 weeks ago now. Unfortunately, I've only been are to run it 3 times. The rear wheels would lock up when I let off the gas bringing it to a screeching halt. The performance of the motor dropped drastically prior to this happening. I have forward and reverse but it feels like I'm dragging an anchor.
I called customer SVC and the Tech And I diagnosed the problem, or so we thought. After trying to play with the ESC the Tech believed it was a bad unit. A new one was shipped out and on my table in 3 days. Awesome!
I installed the new ESC, wished it came with double sided tape but beggars can't be choosers. I took it to the parking lot. EXACTLY the same problem. Only now there was a loud ticking sound when moving.
I took it to my LHS who diagnosed the problem as a bad ( he said seized ) motor. I put a cheep 20T I had in and it works fine.
Now the real problem. I've tried emailing Arena twice since Wednesday to see if they could send me a new Mega. I have yet to receive a response. In stock setup I've only driven my new truck 3 times. I love the styling, innovation and handling. I WANT to drive it. Yet I am a little dissatisfied with the lack of response. $200 for a brushed system is an OK price, but if there isn't any service and good tech support I hesitate to buy any more of their products.
If anyone could give me some advice on the appropriate course of action to take from here, I would appreciate it.
Thanks for reading,
They should reply to your email. Email them again and call would be the next action that I would take. However, I'm in a pretty similar situation waiting on parts... and the motor is one of the backordered parts. I don't think we'll see the arrma motor back in stock for weeks.
I'm sorry to hear of your motor trouble, did you manage to get a replacement motor in the end?
I think I no what your problem was from the beginning. You said it felt like dragging an anchor when either going forward or in reverse, so from that I can say that your gear meshing was way to tight, and by continuing to use it in this manner the motor just burned up. You can buy a replacement motor on amazon or ebay for a good price if you do not want to wait for a replacement to be shipped out to you. Whatever you decide to do make sure the gear meshing is not set to loose or to tight. Good luck.
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